How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket via "View Cart" in the top menu navigation bar. Your items will be listed in the basket, where you can remove items or change quantities.
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How do I get to the checkout?
The link to "Checkout" is located in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First click on "View Cart" in the top menu navigation bar. From there you can remove items you have decided against or change quantities.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then "View Cart" from the navigation bar. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received by the store administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Hasn't happened yet, but if there is an item missing, please contact us via the "contact us" page if your order is incomplete or incorrect. You can also call us directly on +612 9360 8414.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the us via the "contact us" page.
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How do I create an account?
We wanted this to be simple, so go ahead and start shopping. You can sign up during the checkout process. It's quick, safe and easy. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
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I forgot my password.
Previous customers will find a link called "Forgotten your password? Click here." in the checkout section. This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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What are my payment choices?
We currently accept Mastercard and Visa. We will be adding more payment options shortly. Payment options will also be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
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When will my order ship?
We try our best to ship all our orders on the same day as they are received. If this is not possible they will be shipped the next working day. Your credit card will not be billed until we have prepared and shipping your order.
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Price
All prices are set and will not alter from the time of your purchase to the time you are charged.
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Returns Policy
Return of Faulty Goods
Pratten will replace any goods that arrive at their destination faulty or damaged and will refund associated return delivery costs pending goods being sent back within 14 days of receipt.

Change of Mind Policy
Pratten customers can return the undamaged item within 14 days of purchase as long as the product is returned in its original condition including original product packaging. Delivery and handling charges on returns are not refundable for incorrect choice. Goods must be returned to the store at the customer's cost and risk. In order to process your return of goods, please be sure to include the following information:
- Copy of the original invoice
- The reason for the return
- Your day time phone number
Return address:
Pratten. 50 Willam St, Paddington 2021 NSW Australia

*Please note that you are unable to return any sale items for exchange or refund*

Privacy Policy
We sell beautiful fashion accessories, not spam. We will never, ever, sell, share, or rent your  information to others.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment and personal information.
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I have a question on my charges.
Please contact us via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
We will send a copy of your receipt with your order. If your invoice receipt has not been received for some reason, please contact us via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged only when the goods you ordered ship. We will not charge your card until we have dispatched the product.
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How do I find my product?
On the top right there is a drop down menu. All product categories can be found from this menu. You can also start at the "Start Shopping" link in the main navigation menu.
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How do I contact you?
You can contact us via the "contact us" page located in the storefront.
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