Shipping

Australian Orders

At checkout you can choose either standard or express delivery.

Standard registered delivery is free.
Express Post delivery is $14 on all orders.

We aim to dispatch all orders within 48 hours. Expect standard delivery to take 2-3 days for east coast and 5-6 days for the west coast. Express delivery is dispatched same day where possible.

International Orders

Pratten is happy to ship all over the world. All packages will be registered.

We aim to dispatch all international orders within 48 hours. Expect delivery to take 7-14 days.

UK , USA and the South Pacific region:
FLAT RATE SHIPPING $30 (Australian Dollars)

An additional duty may be charged to the customer in some countries. Pratten is not responsible for these taxes and import duties.

All other locations listed:
FLAT RATE SHIPPING $45 (Australian Dollars)

An additional duty may be charged to the customer in some countries. Pratten is not responsible for these taxes and import duties.

Full list of international shipping destinations:

• Austria
• Bahamas
• Belgium
• Brazil
• Canada
• China
• Denmark
• Finland
• France
• Germany
• Greece
• Hong Kong
• Hungary
• Ireland
• Italy
• Japan
• South Korea
• Lebanon
• Mexico
• Monaco
• Netherlands
• New Zealand
• Norway
• Portugal
• Singapore
• South Africa
• Spain
• Sweden
• Switzerland
• Turkey
• United Arab Emirates
• United Kingdom
• United States
• Vanuatu

Refunds & Returns

Return of Faulty Goods

Pratten will replace any goods that arrive at their destination faulty or damaged and will refund associated return delivery costs pending goods being sent back within 14 days of receipt.

Change of Mind Policy

Pratten customers can return the undamaged item within 14 days of purchase as long as the product is returned in its original condition including original product packaging. Delivery and handling charges on returns are not refundable for incorrect choice. Goods must be returned to the store at the customer's cost and risk.

In order to process your return of goods, please be sure to include the following information:

- Copy of the original invoice
- The reason for the return
- Your day time phone number

Return address:
Pratten. PO Box 206 Botany 1455 NSW Australia

*Please note that you are unable to return any sale items for exchange or refund*

What are my payment choices?

We currently accept Mastercard and Visa. We will be adding more payment options shortly.

Unfulfilled orders

If for some reason we are unable to fulfill your order you will be notified and issued a full refund within 2 days.

An item is missing from my shipment.

Hasn't happened yet, but if there is an item missing, please contact us via the "contact us" page if your order is incomplete or incorrect. You can also call us directly on +612 9700 0230.

Privacy Policy

We sell beautiful fashion accessories, not spam. We will never, ever, sell, share, or rent your information to others.

Security

This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment and personal information.