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Return of Faulty Goods

Pratten will replace any goods that arrive at their destination faulty or damaged and will refund associated return delivery costs pending goods being sent back within 14 days of receipt. Pratten reserves the right to refuse a refund if it does not apply with this policy.

Change of Mind Policy

Pratten customers can return the undamaged item within 14 days of purchase as long as the product is returned in its original condition including original product packaging. Delivery and handling charges on returns are not refundable for incorrect choice. Goods must be returned to the store at the customer's cost and risk. Pratten reserves the right to refuse a refund if it does not apply with this policy.

In order to process your return of goods, please be sure to include the following information:
  • Copy of the original invoice
  • The reason for the return
  • Your day time phone number
Return address
Pratten.
PO Box 206
Botany 1455 NSW
Australia
*Please note that you are unable to return any sale items for exchange or refund*